| Organisation Name |
Telephone |
Email |
Website |
| Advocacy Support: Swan Advocacy |
0333 344 7928 |
dorset@swanadvoacy.org.uk |
www.swanadvoacy.org.uk/dorset |
| |
Advocacy for carers. Swam Advocacy help carers secure their rights, represent their views and obtain services they need. |
| |
| Age UK |
Bournemouth 01202 530530 / Poole 01202 666195 |
|
www.ageuk.org.uk |
| |
Advice on help and activities for older people including a list of tradespeople they recommend. |
| |
| Alcohol Misuse Support: EDAS |
01202 311606 |
admin.poole@edasuk.org |
www.edasuk.org |
| |
Carers Support is available for those caring for someone in Poole |
| |
| Alcohol Misuse Support: Addaction |
01202 558855 |
|
www.addaction.org.uk/ |
| |
Carers Support is available for those caring for someone in Bournemouth. |
| |
| Alcohol Misuse Support: Reach Drug & Alcohol Services |
0800 043 4656 |
|
www.edp.org.uk/reach-dorset |
| |
Carers Support is available for those caring for someone in Christchurch |
| |
| Alzheimers Society |
0333 150 3456 |
admindorset@alzheimers.org.uk |
www.alzheimers.org.uk |
| |
The Alzheimers Society have a range of services and support across Bournemouth and Poole. They support people with all types of dementia and their carers. |
| |
| Benefit Information: Attendance Allowance Helpline |
0800 731 0122 |
|
www.gov.uk |
| |
Attendance allowance can be paid to people over 65 to help with the extra costs of a long term illness or disability |
| |
| Benefit Information: Carers Allowance |
0800 731 0297 |
|
www.gov.uk |
| |
The main benefit for carers of working age looking after someone for more than 35 hours per week. |
| |
| Benefit Information: Carers Credit |
0800 731 0297 |
|
www.gov.uk |
| |
Make sure you are getting what you are entitled to. You could get carers credit if you are between 16 and state pension age and caring for someone more than 20 hours per week. |
| |
| Befriending and Mentoring |
01202 207300 |
sue.warr@pramacare.co.uk |
|
| |
Being a carer can be lonely at times. Befriending 'matches' volunteer befrienders with carers to keep in touch and share interests. Mentoring is for those new to caring and with experienced carers. |
| |
| Brain Tumour Support |
Tessa Murphy: 07711 597166 / Support Team: 01454 422701 |
tessa@braintumoursupport.co.uk |
www.braintumoursupport.co.uk |
| |
Individual and specialist information, guidance and emotional support at any point from diagnosis. They also havea Brain Tumour Support Group which is open to carers. |
| |
| Breaks for carers |
01202 128787 |
carersupport@bcpcouncil.gov.uk |
www.crispweb.org |
| |
There are a number of ways carers can take a break from caring. These include days at a beach hut or a short break at a holiday lodge. Contact the Carers Support Service for more information. |
| |
| Carers Assessment |
01202 128787 |
carersupport@bcpcouncil.gov.uk |
www.crispweb.org |
| |
Carers should have their own needs taken into account. It is now a judgement about how well you are doing but what could help you as a carer. Contact the Carers Support Service for more information. |
| |
| Carers Groups |
01202 128787 |
carersupport@bcpcouncil.gov.uk |
www.crispweb.org |
| |
Find out about the range of carers groups that take place across Bournemouth and Poole. |
| |
| Carers in Crisis |
01202 128787 |
carersupport@bcpcouncil.gov.uk |
www.crispweb.org |
| |
The local emergency back up scheme for carers if they become ill or have an accident. For more information, contact the Carers Support Service. |
| |
| Carers Trust |
|
info@carers.org |
www.carers.org |
| |
A national website providing information news and discussions boards for all carers. |
| |
| Carers UK |
0808 808 7777 |
|
www.carersuk.org |
| |
Campaigns for carers rights nationally. Has an advice line and online forums. |
| |
| Caring Matters |
01202 128787 |
carers.team@bournemouth.gov.uk |
www.crispweb.org |
| |
A Dorset-wide magazine for carers that can be sent to you. For more information, contact the Carers Support Servcie |
| |
| Complaints Compliments and Comments: BCP Council (Bournemouth and Christchurch) |
07917 690831 |
ACComplaint@bcpcouncil.gov.uk |
www.bcp.gov.uk |
| |
Please let us know about your experience of our services. |
| |
| Complaints Compliments and Comments: BCP Council (Poole) |
01202 123858 |
d.duffy@bcpcouncil.gov.uk |
www.bcp.gov.uk |
| |
Please let us know about your experience of our services. |
| |
| Council Tax Reductions: BCP Council |
0345 034 4569 |
|
www.bcp.gov.uk |
| |
As a carer or due to the level of disability of the person you care for you may be entitled to some money off your council tax. |
| |
| Dementia Support: Alzheimers Society |
01202 764352 |
dorset@alzheimers.org.uk |
www.alzheimers.org.uk |
| |
The Alzheimers Society have a range of services and support across Bournemouth and Poole. They support people with all types of dementia and their carers. |
| |
| Dementia Support: Oakley Friends |
01202 021705 / 01202 690554 |
oakleycom@oakleyfriends.co.uk |
www.oakleyfriends.co.uk |
| |
Oakley Friends are a charity of carers of people with dementia who meet regularly and organisae tranining. |
| |
| Dementia Support: Home Safely Bracelets |
03301 233 293 |
|
|
| |
Free Home Safely bracelets are available for people with dementia who may wander or get lost. Contact Careline for more information. |
| |
| Dentists |
111 |
|
|
| |
If you need an emergency dentist, please contact NHS 111. |
| |
| Drug Misuse Support: EDAS |
01202 311606 |
admin.poole@edasuk.org |
www.edasuk.org |
| |
Carers Support is available for those caring for someone in Poole |
| |
| Drug Misuse Support: Addaction |
01202 558855 |
|
www.addaction.org.uk/ |
| |
Carers Support is available for those caring for someone in Bournemouth. |
| |
| Drug Misuse Support: Reach Drug & Alcohol Services |
0800 043 4656 |
|
www.edp.org.uk/reach-dorset |
| |
Carers Support is available for those caring for someone in Christchurch |
| |
| Eating Disorder Support: Restored |
07590 378822 |
restored@dorsetmind.uk |
www.dorsetmind.uk/services-courses/restored-eating-disorders-services/ |
| |
Restored at Dorset Mind offers 1:1 support or counselling for carers. |
| |
| Emergency Alarm Systems: Careline (Bournemouth and Christchurch) |
01202 452795 |
|
www.bournemouth.gov.uk |
| |
24 hour communtity alarm service. |
| |
| Emergency Alarm Systems: Lifeline (Poole) |
01202 733255 |
|
www.poole.gov.uk |
| |
24 hour communtity alarm service. |
| |
| Emergency Back-up for carers: Carers in Crisis |
01202 128787 |
carersupport@bcpcouncil.gov.uk |
www.crispweb.org |
| |
Carers in Crisis helps to look after the person you care for if you are caught in an emergency situation or suddenly become ill. For more information contact the Carers Support Service. |
| |
| Employment Support: Jobcentre Plus |
0800 169 0314 |
|
www.gov.uk |
| |
For support to return to employment, access training and get help with applying for jobs, contact Jobcentre Plus. |
| |
| Employment Support: ACAS |
0300 123 1100 |
|
www.acas.org.uk |
| |
After 26 weeks of working with an employer employees may request flexible working. This may help carers remain in work. ACAS can provide you with more information. Helpline available 8am to 8pm Monday to Friday and 9am to 1pm Saturday. |
| |
| Equipment: NRS Enable Me Shop |
|
|
www.nrshealthcare.co.uk |
| |
For people who are disabled, a wide range of equipment is available online |
| |
| Equipment: British Red Cross (Poole) |
01202 699453 |
|
www.redcross.org.uk |
| |
Short term loans of equipment and wheelchairs available (Contact Monday to Thursday 10am to 1pm or Friday 10am to 3pm.) |
| |
| Funding for a Break: The Family Fund |
01904 550055 |
info@familyfund.org.uk |
www.familyfund.org.uk |
| |
Grants for families who care for severely disabled young people up to the age of 17. |
| |
| Funding for a Break: The Leonardo Trust |
01202 698325 |
info@leonardotrust.org |
www.leonardotrust.org |
| |
The Leonardo Trust is a registered charity who may make a donation towards meeting the cost of a break. |
| |
| Health Care Services: Patient Advice and Liaison Service (PALS) Bournemouth |
01202 704886 |
pals@rbch.nhs.uk |
http://www.rbch.nhs.uk |
| |
Available for advice and information on local health care services. Located in the atrium at Bournemouth Hospital. |
| |
| Health Care Services: Patient Advice and Liaison Service (PALS) Poole |
01202 448499 |
pals@poole.nhs.uk |
www.poole.nhs.uk |
| |
Available for advice and information on local health care services. Located in the health information centre, next to the car park on Longfleet Road. Monday to Friday 9.30am to 4pm. |
| |
| Hearing Tests at home: British Society of Hearing Aid Audiologists |
01543 442155 |
|
www.bshaa.com |
| |
If it is hard for you, or the person you care for, to get out to a hearing test appointment, you may be able to have one at home. You will need to check if you will be charged for it. On the website, go to 'Dispensers' in the 'South West region' for providers. |
| |
| Helplines: Carers Direct |
0300 123 1053 |
|
www.nhs.uk/carersdirect |
| |
A national helpline available 8am to 8pm Monday to Friday, and 11am to 4pm at weekends (closed Bank Holidays). You can use the website to book a free call back at a time that suits you. You can also submit an online enquiry form. The website provides a wide range of information. |
| |
| Helplines: Carers Support Service |
01202 128787 |
carersupport@bcpcouncil.gov.uk |
www.crispweb.org |
| |
Monday - Friday 9am - 4pm. Or you can write to us at: Carers Support Service, BCP Council Civic Centre, Bourne Avenue, Bournemouth, BH2 6DY. |
| |
| Help for the person you care for: Adult Social Care Contact Centre (Bournemouth, Christchurch and Poole) |
01202 123654 |
|
www.bcpcouncil.gov.uk |
| |
Open Monday to Thursday, 9am - 5pm and Friday 9am - 4.30pm. |
| |
| Home Library Service: Bournemouth Libraries |
01202 547879 |
hls@bournemouthlibraries.org.uk |
|
| |
Will deliver books, CD's, videos, jigsaws and audio books to your home for free. |
| |
| Home Library Service: Royal Voluntary Service (Christchurch and Poole) |
01305 236666 |
dorsetwiltshire@royalvoluntaryservice.org.uk |
|
| |
Will deliver books, CD's, videos, jigsaws and audio books to your home for free. |
| |
| Home Safety Checks: Dorset Fire Service |
0800 038 2323 |
|
www.dorsetfire.gov.uk |
| |
Dorset Fire Service offer free Safe and Well visits, and fit free smoke alarms where needed. You can request a check online. |
| |
| Household Bills - Bournemouth Water, Water Sure |
01202 590059 |
customerservice@bournemouthwater.co.uk |
http://www.bournemouthwater.co.uk |
| |
WaterSure is a special tariff designed to help metered households receiving certain benefit and whose water use is high due to a large family or medical condition. |
| |
| Household Bills - LEAP (Local Energy Advice Programme) |
0800 060 7567 |
|
www.applyforleap.org.uk |
| |
Apply for an 'energy MOT' and receive help to lower household bills. |
| |
| Household Bills - Wessex Water, Water Sure |
0345 600 3600 |
customer.services@wessexwater.co.uk |
www.wessexwater.co.uk |
| |
Advice on how you could reduce your bills with Wessex Water, including their Water Sure scheme. |
| |
| Lifestyle: BH Live Experience Card |
|
|
www.bhliveactive.org.uk/experience-card |
| |
Carers who get Carers Allowance, and people on low incomes or other benefits can apply for discount cards which provide money off a selection of leisure activities. Apply online. |
| |
| Lifestyle: Access to Leisure and Learning |
|
|
www.bcp.gov.uk |
| |
Carers who get Carers Allowance, and people on low incomes or other benefits can apply for discount cards which provide money off a selection of leisure. Available to anyone with a BH postcode. activities. For anyone with a BH postcode. |
| |
| Library Services |
|
|
www.bcp.gov.uk |
| |
Your local library has lots of information, and ay also hold regular coffee mornigs and other events. |
| |
| Lunch Clubs Information: Adult Social Care Contact Centre (Bournemouth, Christchurch and Poole) |
01202 123654 |
|
www.bcp.gov.uk |
| |
Lunch clubs are help regularly throughout Bournemouth, Christchurch and Poole. |
| |
| Memory Loss: Memory Support and Advsory Service |
0300 123 1916 |
|
|
| |
If you are worried about memory loss for yourself or the person you care for, the Memory Support and Advisory Service can help. They provide information, advice and education. You should also speak to your GP. |
| |
| Message in a Bottle |
01202 128787 |
carersupport@bcpcouncil.gov.uk |
www.crispweb.org |
| |
Sponsored by the British Lions, this is a plastic container to keep in the fridge. Inside you store health and medical information. It comes with two labels to tell paramedicas you have a bottle. Available free from the Carers Support Service. |
| |
| Military Personnel Support: SSAFA |
01202 742934 |
ssafadorset@gmail.com |
www.ssafa.org.uk/dorset |
| |
An organisation that can support serving or retired service members and their families, including those who were National Service Personnel. |
| |
| Military Personnel Support: RAFA |
0800 0182 361 |
|
www.rafa.org.uk |
| |
The RAF Association supports current and retired members or the RAF and their families. |
| |
| Military Personnel Support: The Royal British Legion |
0808 802 8080 |
|
www.britishlegion.org.uk |
| |
The Royal British Legeion provides welfare for service and retired forces personnel and their dependents. |
| |
| Multiple Sclerosis: The MS Society |
01202 570300 |
|
www.ms-bournemouth.org.uk |
| |
The MS Society have a day centre at West Parley. They also run a MateS group for the newly diagnosed and an active carers group. |
| |
| NHS 111 |
111 |
|
|
| |
This is a free NHS non-emergency number. Call this when you need medical help fast, but it is not a 999 emergency. |
| |
| Out of Hours Support: Emergency Duty Service |
01202 657279 |
|
|
| |
Call this number if you have an urgent social services situation that cannot wait until office hours. |
| |
| Opticians: Specsavers |
0800 198 1132 |
|
www.specsavers.co.uk/home-eye-tests |
| |
If it is hard for you , or the person you care for, to visit your local optitian, you may be able to have a free sight test at home. |
| |
| Opticians: Opticians Onsite |
01202 511249 |
|
|
| |
If it is hard for you , or the person you care for, to visit your local optitian, you may be able to have a free sight test at home. |
| |
| Parkinson's UK (Poole and District Branch) |
01202 946888 |
pooleparkinsons@gmail.com |
www.parkinsons.org |
| |
For local information and support. |
| |
| Pharmacy Services |
|
|
www.nhs.uk |
| |
Your local pharmacist can offer advice on conditions, medication and services they provide to disabled and vulnerable people, which can also help carers. You can find your nearest pharmcy online at the NHS Choices website. |
| |
| Quality Services: Complaints, Compliments and Comments (Bournemouth and Christchurch) |
07917 690831 |
ACComplaint@bcpcouncil.gov.uk |
www.bcp.gov.uk |
| |
Please let us know about your experience of our services. |
| |
| Quality Services: Complaints, Compliments and Comments (Poole) |
01202 123858 |
d.duffy@bcpcouncil.gov.uk |
www.bcp.gov.uk |
| |
Please let us know about your experience of our services. |
| |
| Quality Services: Care Quality Commission |
03000 61 61 61 |
enquires@cqc.org.uk |
www.cqc.org.uk |
| |
The Care Quality Commission ask people to share their experiences of services such as care homes, home care agencies, hospitals, GP's and admbulance services. |
| |
| Radar Keys: Bournemouth Seafront Offices and Tourist Information Centre |
|
|
www.bcp.gov.uk |
| |
Radar keys can be used across the UK to get into the toilets for disabled people that are usually locked. Some organisations will let you 'borrow' one. You can buy a key from the Bournemouth Seafront Offices and Tourist Information Centre. |
| |
| Radar Keys: Poole Civic Centre |
01202 123456 |
|
www.bcp.gov.uk |
| |
Radar keys can be used across the UK to get into the toilets for disabled people that are usually locked. Some organisations will let you 'borrow' one. You can buy a key at the Main Reception of the Poole Civic Centre. |
| |
| Radar Keys: Poole Welcome Centre (Poole Museum) |
01202 262600 |
info@pooletourism.com |
www.pooletourism.com |
| |
Radar keys can be used across the UK to get into the toilets for disabled people that are usually locked. Some organisations will let you 'borrow' one. You can buy a key at the welcome centre on Poole Quay. |
| |
| Radar Keys: Disability Rights UK Shop |
0203 687 0790 |
shop@disabilityrightsuk.org |
www.disabilityrights.org |
| |
Radar keys can be used across the UK to get into the toilets for disabled people that are usually locked. Some organisations will let you 'borrow' one. You can buy a key at the welcome centre on Poole Quay. |
| |
| Radar Keys: Christchurch Information Centre |
01202 499199 |
|
|
| |
Radar keys can be used across the UK to get into the toilets for disabled people that are usually locked. Some organisations will let you 'borrow' one. You can buy a key at the welcome centre on Poole Quay. |
| |
| Repairs: BCP Handyvan Service |
01202 942331 |
referrals@handyvanservice.co.uk |
www.handyvanservice.co.uk |
| |
Practical support providing support with household tasks or small repair jobs. You only pay the cost of the materials, and labour is free. There are no hidden costs. |
| |
| Sight Loss: Bournemouth Blind Society (Bournemouth) |
01202 546644 |
|
www.bournemouthblindsociety.uk |
| |
Advice, support and counselling for people affected by sight loss and their families. |
| |
| Sight Loss: Dorset Blind Society |
01202 712865 |
info@dorsetblind.org.uk |
www.dorsetblind.org.uk |
| |
Advice, support and counselling for people affected by sight loss and their families. |
| |
| Support Groups |
01202 128787 |
carersupport@bcpcouncil.gov.uk |
www.crispweb.org |
| |
Information about different support groups for carers can be provided by the Carers Support Service or found online. |
| |
| Stroke Support: Bournemouth and Poole Recovery Service |
01202 636752 |
Dorset@stroke.org.uk |
www.stroke.org.uk |
| |
Support for stroke survivors and their carers |
| |
| Telecare: Careline (Bournemouth) |
01202 458362 |
|
www.bcp.gov.uk |
| |
Telecare is a term used to describe lots of equipment that can help carers and the person they care for. There are a wide range of sensors that can help with disturbed sleep, falls prevention, door alarms and routine prompting. |
| |
| Telecare: Lifeline (Poole) |
01202 733255 |
|
www.bcp.gov.uk |
| |
Telecare is a term used to describe lots of equipment that can help carers and the person they care for. There are a wide range of sensors that can help with disturbed sleep, falls prevention, door alarms and routine prompting. |
| |
| Transport: Poole Community Transport |
01202 262220 |
|
www.bcp.gov.uk |
| |
Door to door minibus service for shopping and a volunteer driver scheme for people who do not have access to a car and struggle to use public transport. |
| |
| Transport: Sedcat Community Transport (Bournemouth) |
01202 399700 / 01202 534027 |
info@sedcat.org.uk |
www.sedcat.org.uk |
| |
Sedcat have a variety of accessible transport schemes. |
| |
| Transport: Dial-a-Bus Christchurch |
01202 989632 |
|
www.christchurchcommunitypartnership.co.uk |
| |
Door-to-Door bus service for anyone with a BH23 postcode who struggles to use pulic transport. |
| |
| Wheelchair Loans: British Red Cross (Poole) |
01202 699453 |
|
www.redcross.org.uk |
| |
Short term loans of equipment and wheelchairs available (Contact Monday to Thursday 10am to 1pm or Friday 10am to 3pm.) |
| |
| Wheelchair Loans: Castlepoint Shopmobility |
01202 598295 |
info@sedcat.org.uk |
www.sedcat.org.uk |
| |
Manual or powered wheelchairs are available to rent. Based in the lower car park, aisle 11. |
| |
| Wheelchair Loans: Poole Shopmobility |
01202 661770 |
|
http://www.pooleshopmobility.org.uk/ |
| |
Manual or powered wheelchairs are available to rent. Based in the multistory car park in Kingland Road. |
| |
| Wheelchair Loans: Wheels for Freedom |
01202 661700 |
ross@pooleshopmobility.org.uk |
www.wheelsforfreedom.org.uk |
| |
Wheels for Freedom can arrange manual or powered wheelchairs to be delivered to your car at major shows and market days across Dorset. |
| |
| Young Carers Support: Children's First Response Hub (Bournemouth, Christchurch and Poole) |
01202 123334 |
|
|
| |
Support for young carers under 18 years of age |
| |