carers' resource information and support
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Carers A-Z

Please find an A-Z list of carers services below. If you have any comments, or know of something that would be useful to add, please get in touch.



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Organisation Name Telephone Email Website
Advocacy Support: Dorset Advocacy with Help and Care 0300 111 3303
Advocacy for carers. Dorset Advocacy work with Help and Care to help carers secure their rights, represent their views and obtain services they need.
Age UK Bournemouth 01202 530530 / Poole 01202 666195 www.ageuk.org.uk
Advice on help and activities for older people including a list of tradespeople they recommend.
Alcohol Misuse Support: BADSUF (Bournemouth Alcohol and Drug Service User Forum) 01202 535748 communitysupport@badsuf.com
Carers Support is available
Alcohol Misuse Support: EDAS 01202 311606 admin.poole@edasuk.org www.edasuk.org
Carers Support is available for those caring for someone in Poole
Alcohol Misuse Support: Addaction 01202 558855 www.addaction.org.uk/
Carers Support is available for those caring for someone in Bournemouth.
Alzheimers Society 01202 764352 dorset@alzheimers.org.uk www.alzheimers.org.uk
The Alzheimers Society have a range of services and support across Bournemouth and Poole. They support people with all types of dementia and their carers.
Benefit Information: Attendance Allowance Helpline 0800 731 0122 www.gov.uk
Attendance allowance can be paid to people over 65 to help with the extra costs of a long term illness or disability
Benefit Information: Carers Allowance 0800 731 0297 www.gov.uk
The main benefit for carers of working age looking after someone for more than 35 hours per week.
Benefit Information: Carers Credit 0800 731 0297 www.gov.uk
Make sure you are getting what you are entitled to. You could get carers credit if you are between 16 and state pension age and caring for someone more than 20 hours per week.
Befriending: Faithworks Wessex 01202 429037 focus@faithworkswessex.org.uk www.faithworkswessex.org.uk
Being a carer can be lonely at times. FOCUS 'matches' volunteer befrienders with carers to keep in touch and share interests.
Breaks for carers 01202 458204 carers.team@bournemouth.gov.uk www.crispweb.org
There are a number of ways carers can take a break from caring. These include days at a beach hut or a short break at a holiday lodge. Contact the Carers Support Service for more information.
Carers Assessment 01202 458204 carers.team@bournemouth.gov.uk www.crispweb.org
Carers should have their own needs taken into account. It is now a judgement about how well you are doing but what could help you as a carer. Contact the Carers Support Service for more information.
Carers Groups 01202 458204 carers.team@bournemouth.gov.uk www.crispweb.org
Find out about the range of carers groups that take place across Bournemouth and Poole.
Carers in Crisis 01202 458204 carers.team@bournemouth.gov.uk www.crispweb.org
The local emergency back up scheme for carers if they become ill or have an accident. For more information, contact the Carers Support Service.
Carers Trust info@carers.org www.carers.org
A national website providing information news and discussions boards for all carers.
Carers UK 0808 808 7777 www.carersuk.org
Campaigns for carers rights nationally. Has an advice line and online forums.
Caring Matters 01202 458204 carers.team@bournemouth.gov.uk www.crispweb.org
A Dorset-wide magazine for carers that can be sent to you. For more information, contact the Carers Support Servcie
Complaints Compliments and Comments: Bournemouth Borough Council 01202 458953 / 01202 458712 socialcarecomplaints@bournemouth.gov.uk www.bournemouth.gov.uk
Please let us know about your experience of our services.
Complaints Compliments and Comments: Borough of Poole 01202 261159 comments.adultsocialcare@poole.gov.uk www.poole.gov.uk
Please let us know about your experience of our services.
Council Tax Reductions: Bournemouth Borough Council 01202 451597 (select option 4) www.bournemouth.gov.uk
As a carer or due to the level of disability of the person you care for you may be entitled to some money off your council tax.
Council Tax Reductions: Borough of Poole 01202 634234 financialservices@poole.gov.uk www.poole.gov.uk
As a carer or due to the level of disability of the person you care for you may be entitled to some money off your council tax.
Dementia Support: Alzheimers Society 01202 764352 dorset@alzheimers.org.uk www.alzheimers.org.uk
The Alzheimers Society have a range of services and support across Bournemouth and Poole. They support people with all types of dementia and their carers.
Dementia Support: Oakley Friends 01202 88114 / 01202 021705 oakleycom@oakleyfriends.co.uk www.oakleyfriends.co.uk
Oakley Friends are a charity of carers of people with dementia who meet regularly and organisae tranining.
Dementia Support: Home Safely Bracelets (Bournemouth) 01202 452795
Free Home Safely bracelets are available for people with dementia who may wander or get lost. Contact Careline for more information.
Dementia Support: Home Safely Bracelets (Poole) 01202 733255
Free Home Safely bracelets are available for people with dementia who may wander or get lost. Contact Lifeline for more information.
Dentists 111
If you need an emergency dentist, please contact NHS 111.
Drug Misuse Support: BADSUF (Bournemouth Alcohol and Drug Service User Forum) 01202 535748 communitysupport@badsuf.com
Carers Support is available
Drug Misuse Support: EDAS 01202 311606 admin.poole@edasuk.org www.edasuk.org
Carers Support is available for those caring for someone in Poole
Drug Misuse Support: Addaction 01202 558855 www.addaction.org.uk/
Carers Support is available for those caring for someone in Bournemouth.
Eating Disorder Support: Dorset Healthcare 01202 492147 dhc.eatingdisorders@nhs.net www.dorsethealthcare.nhs.uk
Groups are held at Kimmeridge Court at St Anns Hospital. There is a group for carers of young people from 7pm to 8.30pm on the last Wednesday of the month. For any carer there is a group from 7pm to 8.30pm on the last Thursday of the month.
Eating Disorder Support: Restored 07590 378822 restoredcharity@gmail.com www.restoredcharity.wordpress.com
Restored runs a carers group every Wednesday from 7.30 to 8.45pm at the Winton Life Centre.
Emergency Alarm Systems: Careline (Bournemouth) 01202 452795 careline@bournemouth.gov.uk www.bournemouth.gov.uk
24 hour communtity alarm service.
Emergency Alarm Systems: Lifeline (Poole) 01202 733255 lifeline@poole.gov.uk www.poole.gov.uk
24 hour communtity alarm service.
Emergency Back-up for carers: Carers in Crisis 01202 458204 carers.team@bournemouth.gov.uk www.crispweb.org
Carers in Crisis helps to look after the person you care for if you are caught in an emergency situation or suddenly become ill. For more information contact the Carers Support Service.
Employment Support: Jobcentre Plus 0845 604 9719 (national number) www.gov.uk
For support to return to employment, access training and get help with applying for jobs, contact Jobcentre Plus.
Employment Support: ACAS 0300 123 1100 www.acas.org.uk
After 26 weeks of working with an employer employees may request flexible working. This may help carers remain in work. ACAS can provide you with more information. Helpline available 8am to 8pm Monday to Friday and 9am to 1pm Saturday.
Equipment: NRS Enable Me Shop www.nrshealthcare.co.uk
For people who are disabled, a wide range of equipment is available online
Equipment: British Red Cross (Poole) 01202 699453 www.redcross.org.uk
Short term loans of equipment and wheelchairs available (Contact Monday to Thursday 10am to 1pm or Friday 10am to 3pm.)
Equipment: British Red Cross (Christchurch) 01202 484074 www.redcross.org.uk
Short term loans of equipment and wheelchairs available (Contact Monday to Friday 10am to 12noon.)
Funding for a Break: The Family Fund 01904 550055 info@familyfund.org.uk www.familyfund.org.uk
Grants for families who care for severely disabled young people up to the age of 17.
Funding for a Break: The Leonardo Trust 01202 698325 info@leonardotrust.org www.leonardotrust.org
The Leonardo Trust is a registered charity who may make a donation towards meeting the cost of a break.
Health Care Services: Patient Advice and Liaison Service (PALS) Bournemouth 01202 704886 pals@rbch.nhs.uk http://www.rbch.nhs.uk
Available for advice and information on local health care services. Located in the atrium at Bournemouth Hospital.
Health Care Services: Patient Advice and Liaison Service (PALS) Poole 01202 448499 pals@poole.nhs.uk www.poole.nhs.uk
Available for advice and information on local health care services. Located in the health information centre, next to the car park on Longfleet Road. Monday to Friday 9.30am to 4pm.
Hearing Tests at home: British Society of Hearing Aid Audiologists 01543 442155 www.bshaa.com
If it is hard for you, or the person you care for, to get out to a hearing test appointment, you may be able to have one at home. You will need to check if you will be charged for it. On the website, go to 'Dispensers' in the 'South West region' for providers.
Helplines: Carers Direct 0300 123 1053 www.nhs.uk/carersdirect
A national helpline available 8am to 8pm Monday to Friday, and 11am to 4pm at weekends (closed Bank Holidays). You can use the website to book a free call back at a time that suits you. You can also submit an online enquiry form. The website provides a wide range of information.
Helplines: Carers Support Service 01202 458204 carers.team@bournemouth.gov.uk www.crispweb.org
Based at the Carers Centre, St Ambrose Cottage, Alumhurst Road, Westbourne, BH4 8ER. Monday to Friday, 9am-5pm.
Help for the person you care for: Bournemouth Care Direct 01202 454979 caredirect@bournemouth.gov.uk www.bournemouth.gov.uk
Open Monday to Thursday, 9am-4.30pm and Friday 9am-4pm.
Help for the person you care for: Poole Social Services Helpdesk 01202 633902 sshelpdesk@poole.gov.uk www.poole.gov.uk
Open Monday to Thursday, 8.30am to 5.15pm and Friday to 4.45pm.
Home Library Service: Bournemouth Libraries 01202 547879 hls@bournemouthlibraries.org.uk
Will deliver books, CD's, videos, jigsaws and audio books to your home for free.
Home Library Service: Poole RVS 01305 236666 dorsetwiltshire@royalvoluntaryservice.org.uk
Will deliver books, CD's, videos, jigsaws and audio books to your home for free.
Home Safety Checks: Dorset Fire Service 0800 038 2323 www.dorsetfire.gov.uk
Dorset Fire Service offer free Safe and Well visits, and fit free smoke alarms where needed. You can request a check online.
Household Bills - Bournemouth Water, Water Sure 01202 590059 customerservice@bournemouthwater.co.uk http://www.bournemouthwater.co.uk
WaterSure is a special tariff designed to help metered households receiving certain benefit and whose water use is high due to a large family or medical condition.
Household Bills - LEAP (Local Energy Advice Programme) 0800 060 7567 www.applyforleap.org.uk
Apply for an 'energy MOT' and receive help to lower household bills.
Household Bills - Wessex Water, Water Sure 0345 600 3600 customer.services@wessexwater.co.uk www.wessexwater.co.uk
Advice on how you could reduce your bills with Wessex Water, including their Water Sure scheme.
Lifestyle: BH Live Experience Card www.bhliveactive.org.uk/experience-card
Carers who get Carers Allowance, and people on low incomes or other benefits can apply for discount cards which provide money off a selection of leisure activities. Available in Bournemouth. Apply online.
Lifestyle: Access to Leisure and Learning 01202 261306 leisure@poole.gov.uk www.poole.gov.uk
Carers who get Carers Allowance, and people on low incomes or other benefits can apply for discount cards which provide money off a selection of leisure activities. For anyone with a BH postcode.
Library Services: Bournemouth www.bournemouth.gov.uk
Your local library has lots of information, and ay also hold regular coffee mornigs and other events.
Library Services: Poole www.poole.gov.uk
Your local library has lots of information, and ay also hold regular coffee mornigs and other events.
Lunch Clubs Information: Bournemouth Care Direct 01202 454979 caredirect@bournemouth.gov.uk www.bournemouth.gov.uk
Lunch clubs are help regularly throughout Bournemouth. Bournemouth Care Direct will be able to provide you with information about those available in Bournemouth.
Lunch Clubs Information: Poole Social Service Helpdesk 01202 633902 sshelpdesk@poole.gov.uk www.poole.gov.uk
Lunch clubs are help regularly throughout Bournemouth. Poole Social Service Helpdesk will be able to provide you with information about those available in Poole.
Memory Loss: Memory Support and Advsory Service 0300 123 1916
If you are worried about memory loss for yourself or the person you care for, the Memory Support and Advisory Service can help. They provide information, advice and education. You should also speak to your GP.
Message in a Bottle 01202 458204 carers.team@bournemouth.gov.uk www.crispweb.org
Sponsored by the British Lions, this is a plastic container to keep in the fridge. Inside you store health and medical information. It comes with two labels to tell paramedicas you have a bottle. Available free from the Carers Support Service.
Military Personnel Support: SSAFA 01202 742934 ssafadorset@gmail.com www.ssafa.org.uk/dorset
An organisation that can support serving or retired service members and their families, including those who were National Service Personnel.
Military Personnel Support: RAFA 0800 0182 361 www.rafa.org.uk
The RAF Association supports current and retired members or the RAF and their families.
Military Personnel Support: The Royal British Legion 0808 802 8080 www.britishlegion.org.uk
The Royal British Legeion provides welfare for service and retired forces personnel and their dependents.
Multiple Sclerosis: The MS Society 01202 570300 www.ms-bournemouth.org.uk
The MS Society have a day centre at West Parley. They also run a MateS group for the newly diagnosed and an active carers group.
NHS 111 111
This is a free NHS non-emergency number. Call this when you need medical help fast, but it is not a 999 emergency.
Out of Hours Support 01202 657279
Call this number if you have an urgent social services situation that cannot wait until office hours.
Opticians: Specsavers Healthcall 0800 198 1132 www.specsavers.co.uk/home-eye-tests
If it is hard for you , or the person you care for, to visit your local optitian, you may be able to have a free sight test at home.
Opticians: Opticians Onsite 01202 511249 info@opticiansonsite.co.uk
If it is hard for you , or the person you care for, to visit your local optitian, you may be able to have a free sight test at home.
Parkinson's UK (Poole and District Branch) 01202 946888 pooleparkinsons@gmail.com www.parkinsons.org
For local information and support.
Personal Budgets Advice: Bournemouth Borough Council 01202 451863 personalbudgets.team@bournemouth.gov.uk
Personal budgets is money social care services may provide to meet your needs. Advice is available from Enham.
Personal Budgets Advice: Social Services Helpdesk (Poole) 01202 633901 sshelpdesk@poole.gov.uk
Personal budgets is money social care services may provide to meet your needs. Advice is available from Poole Social Services Helpdesk.
Pharmacy Services www.nhs.uk
Your local pharmacist can offer advice on conditions, medication and services they provide to disabled and vulnerable people, which can also help carers. You can find your nearest pharmcy online at the NHS Choices website.
Quality Services: Complaints, Compliments and Comments (Bournemouth) 01202 458953 / 01202 458712 socialcarecomplaints@bournemouth.gov.uk www.bournemouth.gov.uk
Please let us know about your experience of our services.
Quality Services: Complaints, Compliments and Comments (Poole) 01202 261159 comments.adultsocialcare@poole.gov.uk www.poole.gov.uk
Please let us know about your experience of our services.
Quality Services: Care Quality Commission 03000 61 61 61 enquires@cqc.org.uk www.cqc.org.uk
The Care Quality Commission ask people to share their experiences of services such as care homes, home care agencies, hospitals, GP's and admbulance services.
Radar Keys: Access Dorset 01202 771336 enquiries@accessdorset.org.uk
Radar keys can be used across the UK to get into the toilets for disabled people that are usually locked. Some organisations will let you 'borrow' one. You can buy a key from Access Dorset.
Radar Keys: Bournemouth Seafront Offices and Tourist Information Centre www.bournemouth.gov.uk
Radar keys can be used across the UK to get into the toilets for disabled people that are usually locked. Some organisations will let you 'borrow' one. You can buy a key from the Bournemouth Seafront Offices and Tourist Information Centre.
Radar Keys: Poole Civic Centre 01202 633633 www.poole.gov.uk
Radar keys can be used across the UK to get into the toilets for disabled people that are usually locked. Some organisations will let you 'borrow' one. You can buy a key at the Main Reception of the Poole Civic Centre.
Radar Keys: Poole Welcome Centre 01202 262600 info@pooletourism.com www.pooletourism.com
Radar keys can be used across the UK to get into the toilets for disabled people that are usually locked. Some organisations will let you 'borrow' one. You can buy a key at the welcome centre on Poole Quay.
Sight Loss: Bournemouth Blind Society (Bournemouth) 01202 546644 www.bournemouthblindsociety.uk
Advice, support and counselling for people affected by sight loss and their families.
Sight Loss: Dorset Blind Society 01202 712865 info@dorsetblind.org.uk www.dorsetblind.org.uk
Advice, support and counselling for people affected by sight loss and their families.
Support Groups 01202 458204 carers.team@bournemouth.gov.uk www.crispweb.org
Information about different support groups for carers can be provided by the Carers Support Service or found online.
Stroke Support: Bournemouth and Poole Recovery Service 01202 636752 caroline.griffiths@stroke.org.uk www.stroke.org.uk
Support for stroke survivors and their carers
Telecare: Careline (Bournemouth) 01202 458362 careline@bournemouth.gov.uk www.bournemouth.gov.uk
Telecare is a term used to describe lots of equipment that can help carers and the person they care for. There are a wide range of sensors that can help with disturbed sleep, falls prevention, door alarms and routine prompting.
Telecare: Lifeline (Poole) 01202 733255 lifeline@poole.gov.uk www.poole.gov.uk
Telecare is a term used to describe lots of equipment that can help carers and the person they care for. There are a wide range of sensors that can help with disturbed sleep, falls prevention, door alarms and routine prompting.
Transport: Poole Community Transport 01202 262220 www.poole.gov.uk
Door to door minibus service for shopping and a volunteer driver scheme for people who do not have access to a car and struggle to use public transport.
Transport: Sedcat Community Transport (Bournemouth) 01202 399700 / 01202 534027 info@sedcat.org.uk www.sedcat.org.uk
Sedcat have a variety of accessible transport schemes.
Wheelchair Loans: British Red Cross (Poole) 01202 699453 www.redcross.org.uk
Short term loans of equipment and wheelchairs available (Contact Monday to Thursday 10am to 1pm or Friday 10am to 3pm.)
Wheelchair Loans: British Red Cross (Christchurch) 01202 484074 www.redcross.org.uk
Short term loans of equipment and wheelchairs available (Contact Monday to Friday 10am to 12noon.)
Wheelchair Loans: Boscombe Shopmobility 01202 399700 info@sedcat.org.uk www.sedcat.org.uk
Manual or powered wheelchairs are available to rent. Based in the Sovereign Centre car park next to the bus station.
Wheelchair Loans: Castlepoint Shopmobility 01202 598295 info@sedcat.org.uk www.sedcat.org.uk
Manual or powered wheelchairs are available to rent. Based in the lower car park, aisle 11.
Wheelchair Loans: Poole Shopmobility 01202 661770 http://www.pooleshopmobility.org.uk/
Manual or powered wheelchairs are available to rent. Based in the multistory car park in Kingland Road.
Wheelchair Loans: Wheels for Freedom 01202 661700 ross@pooleshopmobility.org.uk www.wheelsforfreedom.org.uk
Wheels for Freedom can arrange manual or powered wheelchairs to be delivered to your car at major shows and market days across Dorset.
Young Carers Support: Bournemouth (Sarah Simon-Norris) 01202 451100 sarah.norris@bournemouth.gov.uk
Support for young carers under 18 years of age
Young Carers Support: Poole (Children and Young People's Social Care) 01202 735046 childrenandfamilies@poole.gov.uk
Support for young carers under 18 years of age